Shipping and Returns
Shipping
Who doesn't love FREE shipping right? If you live in Australia then you qualify for free express shipping which is tracked and signed for. Our aim is to offer you the best shipping options, no matter where you live. At the moment the only options at checkout for delivery are to Australia, New Zealand, USA and the UK, but if you have your eye on something then most definitely reach out to us with your address and we’ll get you a quote for shipping.
The time frame for order delivery is divided into two parts:
Processing time:
Order verification, tailoring, quality check and packaging. All of our orders are hand-crafted to your specifications when you purchase your ring. All of our designs can take anywhere from 4-6 weeks to make. If you need yours sooner, then please reach out to us and we will see what we can do.
Shipping time:
This refers to the time it takes for items to be shipped from our workshop to the destination. We use Australia Post as our shipping provider.
PLEASE NOTE THAT DUE TO COVID THERE HAVE BEEN DELAYS ACROSS THE WORLD. PLEASE REFER TO THE AUSTRALIA POST WEBSITE FOR MORE DETAILS.
For orders shipping within Australia, delivery typically takes 1 business day from the time of shipping. Please allow and additional day or two for unforeseen circumstances.
For orders shipping to New Zealand, delivery typically takes 3-5 business days for express shipping and 5-7 business days for standard from the time of shipping. Please allow and additional day or two for unforeseen circumstances.
Most of the time we can create and ship our rings within these suggested time frames, but as we work with natural materials, and take pride in our craftsmanship and finished product, we cannot always predict delays and these timelines are not guarantees.
Please allow a day or two for sale items to be shipped as we like to check over and polish them up before they are sent. We also need to ensure we have one of our handmade ring boxes ready to go too.
Rush Delivery:
If you have a quickly approaching deadline, please contact us before ordering so that we can work with you on meeting your deadline.
We also have a selection of pre-made rings available for immediate shipment.
Returns & exchanges
We want you to be completely happy with your ring, so if you aren't 100%, please contact us and we can see what's wrong. If you're still not pleased send the ring back in its original condition and packaging within 7 days for a full refund, not including postage. THIS DOES NOT INCLUDE CUSTOM ORDERS. We put a lot of time and effort into designing, sourcing materials, emailing etc so unfortunately we cannot refund custom designs. If you haven't ordered the correct size, then please email us to check the possibility for resizing and pricing.